We stand behind the quality and durability our products. Our warranty policy will ensure that you get the best support and value for your purchase. Please read the following details to fully understand your coverage.
1. Warranty Coverage
- Our pillows are covered by a Limited Warranty for 2 Years covering defects in material and workmanship.
- This warranty is only valid for products purchased directly through Pillow Hub authorized retailers.
- The coverage includes seams and stitching as well as material integrity in normal use conditions.
2. What is not covered
- Normal wear and tear includes fabric softening, or subtle shape changes with time.
- Damage caused by washing or improper care.
- Accidents, misuse or exposure to liquids can cause stains, odors or discoloration.
- Changes in personal preferences, such as dissatisfaction with firmness or size.
3. How to make a warranty claim
- You can reach our customer service team by calling:
Email: pillowhub@gmail.com
Phone: +1 (332) 252-1805 - Please provide proof of purchase, such as an order number or receipt.
- Our team will evaluate the claim to determine whether a replacement, repair, or refund would be applicable.
4. Warranty Process and Resolution
- At our discretion, we may replace the product with a similar or identical one if the claim is approved.
- The processing time for warranty claims ranges from 7 to 14 business days.
- If not stated otherwise, the customer may be responsible for shipping charges if they return an item.
5. Maintenance and Care for Warranty Validity
- Use our care instructions for a long-lasting pillow.
- Protect your pillows with a Pillow Protector.
- Avoid mold, mildew or deterioration by storing in a dry, clean environment.
Contact our customer service team if you have any questions regarding our warranty. We are committed to your satisfaction!